Terms of Service

1. About Us

Paws4me.co.uk (“we”, “us”, “our”) is a UK‑based online resource and small pet‑care store specialising in reward‑based (R+) dog training, breed‑specific information, and carefully selected pet products. Our aim is to support responsible, ethical pet ownership with clear, evidence‑based guidance.

Business owner: Diana Attwood
Location: Essex, United Kingdom
Contact: info@paws4me.co.uk

2. Using Our Website

By accessing paws4me.co.uk, you agree to use the site lawfully and respectfully. You must not:

  • Use the site for fraudulent or unlawful purposes

  • Attempt to interfere with the website’s security or functionality

  • Copy, scrape, or reproduce content without permission

  • Misrepresent products, services, or your identity when interacting with us

We may update or change the site at any time.

 

3. Information & Advice Disclaimer

We provide general information on dog behaviour, training, breed traits, and pet care. This information is not a substitute for veterinary advice or a personalised behaviour consultation.

You agree that:

  • All training advice is force‑free, reward‑based, and intended for general guidance

  • You are responsible for assessing whether advice is suitable for your dog

  • You will seek professional veterinary or behavioural support where appropriate

We are not liable for outcomes resulting from how information is applied.

4. Products & Orders

4.1 Product Descriptions

We aim to ensure all product descriptions, images, and details are accurate. Minor variations may occur (e.g., packaging changes from suppliers).

4.2 Pricing

Prices are shown in GBP and include VAT where applicable. We reserve the right to update prices at any time.

4.3 Ordering

When you place an order, you will receive an email confirmation. Your order is accepted once we dispatch the item.

We may refuse or cancel an order if:

  • The product is unavailable

  • There is an error in pricing or description

  • We suspect fraudulent activity

4.4 Delivery

Delivery times are estimates. We are not responsible for delays caused by couriers, strikes, or events outside our control.

5. Returns & Refunds

You have the right to cancel most online purchases within 14 days of receiving your order, in line with UK consumer law.

To be eligible for a return:

  • Items must be unused and in original packaging

  • Perishable, personalised, or hygiene‑sensitive items (e.g., chews, opened food, grooming tools) cannot be returned unless faulty

If an item is faulty, damaged, or incorrect, contact us within 48 hours with photos so we can put it right.

Refunds are issued once returned items are received and inspected.

6. Accounts & User Content

If you create an account or submit content (reviews, comments, photos), you agree that:

  • Content must be respectful, accurate, and lawful

  • We may remove content that is abusive, misleading, or harmful

  • You grant us permission to display your submitted content on the site

You are responsible for keeping your login details secure.

7. Intellectual Property

All content on Paws4me.co.uk including text, graphics, branding, and training materials is owned by us unless otherwise stated.

You may not copy, reproduce, or distribute content without written permission.

8. Limitation of Liability

We are not liable for:

  • Losses arising from misuse of the website

  • Training outcomes or behavioural changes in pets

  • Delays or issues caused by third‑party couriers

  • Loss of data, profits, or business opportunities

Nothing in these terms limits your statutory rights as a UK consumer.

9. External Links

Our website may link to third‑party sites. We are not responsible for their content, policies, or practices.

10. Changes to These Terms

We may update these Terms of Service at any time. Continued use of the website indicates acceptance of the updated terms.

11. Contact Us

If you have questions about these Terms, email: info@paws4me.co.uk